Refund policy

1. For the health, safety and peace of mind of our customers, and due to the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

• Vibrators And Dildos
• Douche/Enema Kits
• Anal Toys, Beads And Plugs
• Cock And Ball Devices, Cock Rings And Cock Sleeves
• Gags And Ropes
• Lingerie And Men's Wear

Lubes, massage oils, condoms, and body paints are also not returnable.

2. Return/Exchanges

If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please email cs@aphroditesden.ca to let us know of the problem. We will issue a Return Merchandise Authorization number (RMA) via email and will provide instructions on returning the product to us. PLEASE NOTE: A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ALL RETURNS IN ORDER TO BE PROCESSED. We will not accept any returns without one. When emailing about a defect, please state the following information, your order number, found at the top of your invoice, OR your web-confirmation number, along with your name, and the nature of the defect. Once the defective item is received back into our warehouse, we will promptly ship a new replacement to you free of charge once the return is received and processed. Upon receipt of the returned product, we will fully examine and process the item and notify you, via e-mail, whether you are entitled to a replacement as a result of the defect. If you are entitled to a replacement, we will replace the product. Any item returned must have ALL original parts and packaging, batteries (if applicable), cords, controls, blank warranty cards, instructions etc. Please note the customer will be responsible for the cost of shipping the product back to us.