Refund policy

At Aphrodite’s Den, the health, safety, privacy, and peace of mind of our customers are extremely important to us. Because of the intimate and personal nature of many of the products we sell, we maintain a strict return and exchange policy for hygiene and safety reasons.

Please review this policy carefully before completing your purchase.

1. Final Sale & Hygiene Policy

Due to the intimate nature of our products, items intended to come into contact with the body or bodily fluids are final sale and cannot be returned or exchanged, unless the product is defective.

For health and hygiene reasons, these products are considered final sale once they have been shipped and cannot be returned or resold, regardless of whether the packaging has been opened.

Final-sale items include, but are not limited to:

• Vibrators and dildos
• Anal toys, beads, and plugs
• Douche and enema products
• Cock rings, cock sleeves, and other penis or testicle products
• Masturbators
• Bondage products, including gags and ropes
• Lingerie and men's intimate apparel
• Lubricants
• Massage oils
• Condoms and other personal-use products
• Body paints
• Sexual wellness and intimate-care products
• Any other product intended for intimate or personal use

We are unable to accept returns or exchanges due to change of mind, personal preference, product compatibility, sizing, or dissatisfaction with the feel, appearance, intensity, or performance of a product where the product is not defective.

We encourage customers to carefully review product descriptions, dimensions, materials, features, and other product information before placing an order. If you have questions about a product before purchasing, please contact us at cs@aphroditesden.ca.

2. Defective Products

If you believe an item is defective, please contact us at cs@aphroditesden.ca within 30 days of purchase.

When contacting us, please provide:

• Your name
• Your order number or web confirmation number
• The name of the product
• A description of the defect or issue
• Any additional information, photographs, or videos that may reasonably be required to help us assess the issue

Depending on the nature of the concern, we may first provide troubleshooting instructions, as some products may require specific charging, battery installation, activation, locking/unlocking, or operating procedures.

If the product is determined to require a return for inspection, Aphrodite’s Den will issue a Return Merchandise Authorization (RMA) number and provide return instructions by email.

A Return Merchandise Authorization number must accompany all authorized returns. Products returned without prior authorization or without an RMA number may not be accepted or processed.

3. Returning a Defective Product

Unless otherwise advised by Aphrodite’s Den or required by applicable law, the customer is responsible for the cost of shipping an authorized defective product back to us.

Returned products must include all original components that were supplied with the product, where applicable, including:

• Original packaging
• Batteries
• Charging cables or cords
• Remote controls
• Accessories
• Instructions and manuals
• Blank warranty cards
• Any other components originally included with the product

Please do not send a product back to Aphrodite’s Den unless you have received return authorization and an RMA number from us.

4. Inspection & Replacement

Once an authorized defective product has been received, we will inspect and process the return.

We will notify you by email regarding the outcome of our assessment.

If the product is confirmed to be defective and qualifies under this policy, we will replace it with the same product at no additional product cost. The replacement product will be shipped to you free of charge.

If the same product is no longer available, we will contact you to discuss the available resolution options, which may include an alternative replacement, store credit, or refund, where appropriate.

Products that show signs of misuse, improper care, accidental damage, unauthorized modification, or damage resulting from failure to follow the manufacturer's instructions may not qualify as defective.

5. Damaged or Incorrect Orders

If you receive an incorrect item, or if your order arrives damaged during shipping, please contact us at cs@aphroditesden.ca as soon as possible after receiving your order.

Please include your order number, a description of the issue, and clear photographs of the product and packaging where applicable.

We will review the circumstances and provide instructions regarding the appropriate next steps.

Please do not dispose of damaged products, packaging, shipping materials, or shipping labels until we have completed our review, as photographs or other information may be required to submit a claim with the shipping carrier.

6. Refunds

Because of the intimate nature of the products sold by Aphrodite’s Den, refunds are not provided for change of mind, buyer's remorse, personal preference, sizing, compatibility, or other non-defective product concerns.

Where a refund is approved by Aphrodite’s Den, it will generally be issued to the original method of payment.

Once a refund has been issued by us, the amount of time required for it to appear on your account will depend on your bank, credit card company, or payment provider.

Original shipping charges are non-refundable unless otherwise determined by Aphrodite’s Den or required by applicable law.

7. Cross-Border Orders, Duties, Taxes & Fees

For orders shipped across international borders, the customer is responsible for any applicable customs duties, import taxes, brokerage fees, handling fees, or other charges assessed by customs authorities, border services, shipping carriers, or other third parties.

These charges are separate from the product price and shipping charges paid to Aphrodite’s Den unless specifically stated otherwise at checkout.

Any customs duties, import taxes, brokerage fees, handling fees, or other border-related charges paid by the customer are not collected by, controlled by, or refundable through Aphrodite’s Den.

If an authorized product is returned across an international border, the customer is responsible for any applicable return shipping charges and customs, brokerage, duty, tax, or other cross-border costs associated with returning the product to Aphrodite’s Den, unless otherwise agreed by Aphrodite’s Den or required by applicable law.

Depending on the destination and circumstances of the return, customers may be eligible to apply directly to the appropriate customs or government authority for a refund or adjustment of certain duties or taxes that were previously paid. Aphrodite’s Den cannot guarantee eligibility for, approve, or process a refund of government-imposed duties or taxes on the customer's behalf.

8. Refused or Unclaimed Shipments

Refusing a shipment or failing to claim a package does not constitute an authorized return.

If a shipment is refused, unclaimed, or returned to Aphrodite’s Den because the customer did not pay applicable duties, taxes, customs charges, brokerage fees, or other required charges, the customer may be responsible for any costs incurred by Aphrodite’s Den as a result.

Where a refund is otherwise approved, original shipping charges and any return shipping, customs, brokerage, carrier, duty, tax, or other fees charged to Aphrodite’s Den as a result of the refused or unclaimed shipment may be deducted from the refund where permitted by applicable law.

Aphrodite’s Den is not responsible for delays or non-delivery resulting from a customer's failure or refusal to pay applicable customs duties, taxes, brokerage fees, or other charges.

9. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before submitting your order.

If an order is returned to Aphrodite’s Den because an incorrect, incomplete, or undeliverable address was provided by the customer, additional shipping charges may apply before the order can be shipped again.

Any return shipping charges, carrier fees, customs charges, or other expenses incurred by Aphrodite’s Den because of an incorrect or incomplete address may also be the responsibility of the customer where permitted by applicable law.

If you notice an error in your shipping address after placing your order, please contact cs@aphroditesden.caimmediately. We will make every reasonable effort to assist; however, we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

10. Unauthorized Returns

Please do not return products to Aphrodite’s Den without contacting us first.

Any merchandise returned without prior authorization or without the required RMA number may be refused and returned to the sender at the sender's expense.

Sending a product back to us does not automatically qualify the product for a replacement, refund, exchange, or store credit.

11. Manufacturer Warranties

Certain products may be covered by a manufacturer's warranty in addition to this policy.

Where applicable, warranty coverage, terms, and procedures are determined by the manufacturer. Aphrodite’s Den may direct customers to the manufacturer where a concern falls within a manufacturer's warranty program or requires manufacturer-specific support.

12. Questions About Your Order

If you have questions regarding a product, return, defective item, or this Return & Refund Policy, please contact us at:

Aphrodite’s Den Customer Service
Email: cs@aphroditesden.ca

Please include your order number whenever possible so we can assist you more efficiently.